Refund policy
DUAA — duaa.us
All sales are final. DUAA does not accept returns or exchanges.
The only exception is damaged or defective items. If you receive an item that arrives damaged or defective, you may request an exchange within 48 hours (2 days) of delivery confirmation. Claims submitted after this window will not be accepted, no exceptions.
To submit a damage claim: Contact us at support@duaa.us within 48 hours of delivery with your order number and clear photos of the damage. We will review your claim and follow up with next steps. Approved exchanges are for the same item only — no substitutions. If the item is out of stock, you will receive a refund.
DUAA reserves the right to deny any claim that does not meet the above criteria. Shipping costs on exchanged items are the responsibility of the customer unless the damage was caused by DUAA.
By completing a purchase on duaa.us you acknowledge and agree to this policy.