Refund policy

We accept eligible returns for store credit within 14 days of delivery. We do not offer refunds to the original payment method or exchanges.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@duaa.us

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping and can purchase their own tracked shipping or ask us to generate a return label. If we generate a label, we’ll confirm the cost with you first and deduct the agreed label cost from your store credit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@duaa.us. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges. You can use your store credit toward a separate purchase.

Store credit
We will notify you once we’ve received and inspected your return, and let you know whether it was approved. Approved returns receive store credit, not a refund to the original payment method. If DUAA generated your return label, the agreed label cost will be deducted from your store credit.

 

For questions about your return, contact us at support@duaa.us.